Last updated: 23 January 2026

This Return Policy applies to purchases made from strongroots.co.in for Zozen Products. We want you to have a good experience, and we handle issues fairly—especially for damaged or incorrect deliveries.

1) Items Eligible for Return / Replacement

We may offer a replacement or refund in these cases:

  • Product delivered is damaged or leaking.
  • Product delivered is wrong item (different from what you ordered).
  • Product delivered is missing (partial order / missing item).
  • Product delivered is expired (where applicable) at the time of delivery.

2) Items Not Eligible for Return

Due to hygiene and food safety, the following are generally not returnable:

  • Opened or used food items (millets, rice, ghee, oils) and opened consumables.
  • Opened personal care products (soaps, etc.) unless damaged/defective on arrival.
  • Products with tampered seals/labels or missing original packaging.
  • Clearance / final sale items (if marked as such at the time of purchase).

3) Return / Replacement Window

Please raise a return/replacement request within 48 hours of delivery (recommended for perishables/food), and within 7 days for non-perishable items where applicable.

4) How to Request a Return / Replacement

  1. Keep the product in original condition with packaging and labels.
  2. Take clear photos/video of:
    • Outer box/packaging
    • Product label showing name and quantity
    • Damage/leak/issue visible clearly
  3. Contact us using the support/contact details available on strongroots.co.in.
  4. Share your order number, issue details, and evidence (photos/video).

5) Resolution Options

After verification, we may offer one of the following:

  • Replacement of the same product (subject to stock availability).
  • Store credit (if applicable).
  • Refund to the original payment method.

6) Refund Timelines

  • Once approved, refunds are initiated within 5–7 business days.
  • Bank/payment gateway posting time may vary depending on your bank/provider.

7) Return Pickup / Shipping

  • If return pickup is available in your location, we will arrange it.
  • If pickup is not available, we may request you to ship the product back with instructions shared by our team.
  • If the return is due to our error (wrong/damaged/defective), we generally bear return shipping. For other approved returns (rare for consumables), shipping may be borne by the customer.

8) Order Cancellations

  • You may request cancellation before the order is shipped/processed.
  • Once shipped, cancellation may not be possible and will be handled as per this policy.

9) Contact

For return/replacement queries, contact us using the details on strongroots.co.in.