At ZOZEN, we carefully pack and ship every order to ensure freshness, safety, and quality. Orders are usually processed within 24–48 business hours after confirmation. Delivery timelines may vary based on your location and typically take 3–7 business days across India.

We work with reliable courier partners to ensure timely and secure delivery to your doorstep. Once your order is shipped, tracking details will be shared via SMS or WhatsApp for easy monitoring.

All products are packed hygienically to preserve their natural goodness. In rare cases of delays due to weather conditions, logistics issues, or unforeseen circumstances, we appreciate your patience and understanding.

For bulk orders, subscriptions, or special delivery requests, our team will coordinate directly with you to ensure a smooth experience.

If you have any questions regarding shipping or delivery, feel free to reach out to our customer support team — we’re always happy to help. Live Pure. Live ZOZEN.

Subscription Delivery Note

With ZOZEN Subscriptions, your wellness essentials are delivered automatically at regular intervals, so you never run out of pure, natural products.

Subscription orders are processed and shipped as per the selected delivery cycle (monthly or quarterly). Each delivery is freshly packed and dispatched within 24–48 business hours of the scheduled shipment date. Delivery timelines generally range between 3–7 business days, depending on your location.

You will receive shipping and tracking updates via SMS or WhatsApp for every delivery. Subscription deliveries are given priority to ensure timely fulfillment.

You can pause, modify, or reschedule your subscription by contacting our support team before the next shipment date. Any changes will be applied from the upcoming cycle.

In case of delays due to unforeseen circumstances, our team will keep you informed and ensure your delivery reaches you at the earliest.

Enjoy peace of mind, exclusive savings, and consistent access to chemical-free essentials — Live Pure. Live ZOZEN.

Return & Replacement Policy

At ZOZEN, we take great care to deliver pure, natural, and high-quality products. Due to the nature of organic food and personal care items, returns are limited to ensure hygiene and safety.

Eligible for Replacement
We offer a replacement or refund in the following cases:

    • Product received is damaged or leaking
    • Wrong product delivered
    • Product is expired or missing

To be eligible, the issue must be reported within 48 hours of delivery along with clear photos or an unboxing video shared via WhatsApp or email.


Not Eligible for Return
We offer a replacement or refund in the following cases:

      • Change of mind after delivery
      • Opened or used food, oil, honey, or personal care products
      • Minor variations in colour, aroma, or texture (natural product characteristics)
      • Delay caused by courier or incorrect address provided by the customer

Replacement Process

Once the issue is verified, a replacement will be dispatched within 3–5 business days at no additional cost. If a replacement is not available, a refund or store credit will be issued as per customer preference.

Subscription Orders

For subscription deliveries, any concerns must be reported within 48 hours of receiving the shipment. Approved replacements will be adjusted in the next delivery cycle or dispatched separately.

For support, please contact us at:
WhatsApp / Customer Support 9535084849
Email: strongrootsnaturals@gmail.com

We appreciate your trust in choosing ZOZEN — where purity and transparency come first.