Terms & Conditions

Last updated: 23 January 2026

Welcome to Zozen, owned and operated by Strong Roots Enterprises
(“we”, “us”, “our”). These Terms & Conditions govern your access to and use of our website
strongroots.co.in (the “Website”) and the purchase of our products including (but not limited to)
millets, rice, ghee, soaps, cold-pressed oils, and other organic products (the “Products”).

By accessing the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.

1) About Us

Brand: Zozen
Company: Strong Roots Enterprises
Website: strongroots.co.in

2) Eligibility & Account

You confirm that the information you provide is accurate and up to date.
You are responsible for maintaining the confidentiality of your account credentials (if applicable).
We may refuse service, terminate accounts, or cancel orders if we suspect misuse or fraud.

3) Products & Information

We aim to display product details (ingredients, weight, pricing, availability) as accurately as possible.
However, minor variations may occur (e.g., packaging, color, texture) due to natural and organic sourcing.
Product images are for representation only. Actual product may vary.
Any wellness or traditional usage references are general information and not medical advice.
Please consult a professional for health-related concerns.

4) Pricing & Payments

All prices are shown on the Website and may be updated without notice.
Prices may be inclusive or exclusive of applicable taxes depending on display at checkout.
We may correct pricing errors even after an order is placed. If so, we will contact you with options.
Orders are confirmed only after successful payment and order confirmation message/email.

5) Orders, Acceptance & Cancellation

Placing an order is an offer to buy Products subject to these Terms.
We may accept or reject an order at our discretion (e.g., stock issues, payment failures, address limitations).
If we cancel after payment, we will initiate a refund to the original payment method as per our refund timelines.

6) Shipping & Delivery

Delivery timelines are estimates and may vary due to courier delays, weather, or regional restrictions.
Please ensure your shipping address and phone number are correct to avoid delivery failure.
Risk of loss passes to you upon delivery to the address provided.

7) Quality, Storage & Shelf Life

Many Products are natural and may require specific storage (cool, dry place; avoid sunlight; keep airtight where applicable).
Refer to the label instructions.
Cold-pressed oils and organic food items may show natural sedimentation or seasonal aroma changes; this is normal.

8) Returns, Replacements & Refunds

Our return/refund rules are detailed in our Return Policy.
In case of conflict, the Return Policy will apply to return/refund matters.

9) Promotions, Coupons & Offers

Promotional offers may have separate terms (validity, usage limits, product exclusions).
We may modify or discontinue offers without prior notice.

10) User Conduct

You agree not to misuse the Website, attempt unauthorized access, or disrupt operations.
You must not upload or share unlawful, abusive, defamatory, or infringing content.

11) Intellectual Property

All content on the Website including brand name, logo, product descriptions, images, and design are owned by or licensed to
Strong Roots Enterprises. You may not copy, reproduce, or distribute without written permission.

12) Disclaimer

The Website and Products are provided “as is” and “as available” to the extent permitted by law.
We do not guarantee uninterrupted Website availability.
To the fullest extent allowed, we disclaim warranties of merchantability and fitness for a particular purpose.

13) Limitation of Liability

To the maximum extent permitted by law, Strong Roots Enterprises will not be liable for indirect, incidental, special,
consequential, or punitive damages. Our total liability for any claim will not exceed the amount paid for the applicable order.

14) Indemnity

You agree to indemnify and hold harmless Strong Roots Enterprises from any claims, losses, liabilities, and expenses arising from
your misuse of the Website, violation of these Terms, or violation of any rights of another.