Last updated: 23 January 2026

This Privacy Policy explains how Strong Roots Enterprises (“Zozen”, “we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from strongroots.co.in.

1) Information We Collect

a) Information you provide:

  • Name, phone number, email address
  • Shipping and billing address
  • Order details and preferences
  • Messages you send via contact forms/WhatsApp/email (if applicable)

b) Payment information:

  • Payments are processed through secure payment gateways. We do not store full card details on our servers. Payment providers may collect details necessary to process transactions.

c) Automatically collected information:

  • Device and browser information
  • IP address, approximate location (city/state level)
  • Pages viewed, time spent, clicks and referral sources
  • Cookies and similar tracking technologies

2) How We Use Your Information

  • To process and deliver your orders
  • To communicate order updates, invoices, and support responses
  • To improve our Website, products, and customer experience
  • To prevent fraud and ensure platform security
  • To send promotional messages only if permitted by law or if you opt in (you can opt out anytime)

3) Cookies

We use cookies to operate the Website, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect certain Website features.

4) Sharing of Information

We may share your information with:

  • Courier/Logistics partners for shipping and delivery
  • Payment processors to complete transactions
  • Service providers (hosting, analytics, email/SMS services) to run our business
  • Legal authorities if required to comply with law or protect our rights

We do not sell your personal information to third parties.

5) Data Retention

We retain your information as long as necessary to fulfill orders, provide support, maintain records, and comply with legal obligations.

6) Security

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission or storage is 100% secure.

7) Your Rights

Subject to applicable law, you may request:

  • Access to the personal data we hold about you
  • Correction of inaccurate data
  • Deletion of data (where legally permissible)
  • Opt-out of marketing communications

To exercise these rights, contact us using the details on strongroots.co.in.

8) Children’s Privacy

Our Website is not intended for children under 18. We do not knowingly collect personal information from children.

9) Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing information.

10) Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last updated” date.

11) Contact

If you have questions about this Privacy Policy, please contact us using the contact details available on strongroots.co.in.